January 11, 2010

A Subscribing member of Aimfair wrote to ask if others have seen a change in their account numbers. She said she tried to use the automated reservation system with her contract number and found the system would not accept it. So, she called the Contact Center and asked why her contract number no longer worked in the system.

The agent looked up her contract number, said her account number has changed and gave her a new number.

Have others experienced the same thing? Any explanations provided?

We heard the company was going to change its computer system, so possibly the new system requires a different numbering system. Also, we know that Vida Vacation Club is now the operating entity, and perhaps the new numbering system is related to this change. If you have any comments, let us know or post them in the Forum or on the Nuevo Vallarta Corners.

Have a great day!