Century 21 Fractional Ownership

March 14, 2022

We all get calls from unwanted solicitors telling us they have buyers or renters for out contract and weeks. One is called Century 21 Fractional Ownership. Our intreped investigator has uncovered the truth about Century 21 Fractional Ownership.

Bottom line: It is not only not part of the well known and respected Century 21 real estate agency, but it also appears to be a scam. Consider the following:

From: C21 Customer Relations
Sent: Monday, February 28, 2022 8:37 PM
To: Aimfair Member - Aimfair Member@xxxxx.com; C21 Customer Relations - CustomerRelations@century21.net
Subject: RE: Your Submission has been received (Reference Number: 39141913 | Consumer: Nino Silvestri)
 
February 28, 2022
 
Aimfair Member
Aimfair Member@xxxxx.com
 
Dear Mr. Member,
Consumer complaints are routed to the local, franchised offices as each office is individually owned and operated and therefore are responsible for replying to consumer complaints or inquiries that are submitted via our public website.
 
Thank you for the additional information you provided regarding your inquiry. Please be advised that neither CENTURY 21 Mexico nor any US based CENTURY 21 franchised location has any involvement with a company named Century 21 Fractional Ownership.
 
Sincerely,
 
Customer Relations
customerrelations@century21.net

Century 21 Real Estate LLC.
175 Park Avenue
Madison, NJ 07940     
 

From: Aimfair Member - Aimfair Member@xxxxx.com
Sent: Monday, February 28, 2022 8:18 PM
To: C21 Customer Relations - customerrelations@century21.net
Subject: RE: Your Submission has been received (Reference Number: 39141913 | Consumer:Aimfair Member)
 
Thank-you very much for your reply.
 
However, it is not so much that I have a complaint – my main question is whether this office is a legitimate and bona fide Century 21 office.
 
Please see attached email and PDF document that I received from this office.
 
The address of this office in Cancun, Mexico is as follows:
                     
Can you please confirm and advise if this is a duly authorized Century 21 office – as they have made me an offer to rent my timeshare weeks.  So I would like to know if they are legitimate before I commence negotiation with this office.
 
Thank-you very much in advance for your assistance.
 
Regards,
 
Aimfair Member
 
Address
XXXXX, ON  M2M 4J1
 
Direct:  xxx-xxx-xxxx
 

From: customerrelations@century21.net - customerrelations@century21.net
Sent: Monday, February 28, 2022 7:33 PM
To: Aimfair Member@xxxxx.com; CustomerRelations@century21.net
Subject: Your Submission has been received (Reference Number: 39141913 | Consumer: Aimfair Member)

Reference Number: 39141913

Date: 03/01/2022
Country: Mexico
Name: Aimfair Member
Email: Aimfair Member@xxxxx.com

Dear Aimfair Member:

Thank you for contacting Century 21 Real Estate LLC. We received your complaint involving your experience with CENTURY 21 Mexico. CENTURY 21 Mexico is a Master Franchisee.

While the goal of all CENTURY 21® franchise offices is always to meet and exceed the customers’ expectations, we recognize that there may be circumstances where any office or salesperson can fall short of expectations or where the parties may not communicate perfectly. As the franchisor of the Century 21 Real Estate System, we ask that CENTURY 21 affiliated Master Franchisees address consumer complaints respectfully and promptly to protect the goodwill of our service marks, but as an independently owned and operated business, CENTURY 21 Mexico must handle any complaints directly with consumers. Accordingly, the Master Franchisee is the appropriate party to address your concerns.

We will, of course, advise CENTURY 21 Mexico about your complaint and request that they address your issue directly with you. When they have received our communication, we expect that a representative from the regional office for CENTURY 21 Mexico will reach out to you to discuss the matter.

It is our hope that your complaint will be resolved quickly and amicably, but we cannot provide any assurances as to the outcome.

Thank you for bringing this matter to our attention.

Sincerely,

Customer Relations
Century 21 Real Estate LLC.
175 Park Avenue
Madison, NJ 07940

Wire Fraud is Real.  Before wiring any money, call the intended recipient at a number you know is valid to confirm the instructions. Additionally, please note that the sender does not have authority to bind a party to a real estate contract via written or verbal communication.

Good morning Bob

Fyi – another email from Century 21 Mexico.

Have a great day.

Regards,

Aimfair Member

From: FG
Sent: Tuesday, March 1, 2022 8:25 AM
To: aimfairmeber@xxxxx.com
Cc: Gerardo Contreras ; Iracema Lara ; Julio Loret de Mola ; customerrelations@century21.net; gisela@century21mexico.com
Subject: RE: Master Franchise Contact complaint notification email (Complaint ID: 39141913 | Consumer: Aimfair Member)

Dear Aimfair Member,

Thank you for reaching us.

Fractionals is not a valid CENTURY 21 brand in Mexico. Please do not make any business with them as we received others notifications from bad use of our trade mark under the name of Fractionals.

We have an undergoing investigation to stop them.

Please feel free to contact me if you have further questions.

Regards,

Fernando García
Brokers Services Director
CENTURY 21 Mexico

Fernando García

De: Gerardo Contreras
Enviado: lunes, 28 de febrero de 2022 06:48 p. m.
Para: Carlos Loret de Mola; Fernando García; Iracema Lara
Asunto: Fwd: Master Franchise Contact complaint notification email (Complaint ID: 39141913 | Consumer: Aimfair Member)


---- Mensaje reenviado ---
De:
Fecha: El lun, 28 de febrero de 2022 a la(s) 18:32
Asunto: Master Franchise Contact complaint notification email (Complaint ID: 39141913 | Consumer: Aimfair Member)
Para: ,

Don't be tempted! Stay away from callers promising more than they can deliver!!

Scams are everywhere and they hide behind legitimate fronts. Dig a little to uncover the truth. Remember: Only You can help stamp out scams - Don't send money!!

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